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Promo data not reflected

aishar_01
Level 1: Joiner
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on ‎23-09-2024 15:16

on ‎23-09-2024 15:16

I topped up my phone with £10 on 12 Sep but never got the 20GB bonus that you advertised

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MI5
Level 94: Supreme
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on ‎23-09-2024 15:21

on ‎23-09-2024 15:21

@aishar_01 

Often it does not show on your data usage but will be used first before your normal tariff data.

If you're sure you haven't received it, you'll need to call O2 on 4445.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
Level 38: Lively
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on ‎23-09-2024 20:30

on ‎23-09-2024 20:30

Are you on a Big Bundle @aishar_01 ? 

 

My Big Bundle renewed last Tuesday. I received a text a few days' beforehand offering me some "free" additional data and on renewal day I received this confirmation :-

 

Oxonian_0-1727119145553.png

 

Texting BALANCE to 20202 a few moments ago got this response :-

 

Oxonian_1-1727119567552.png

 

If you text BALANCE to 20202, do you get a note of your "offer allowance" ? 

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