Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Passcode

I need a pack code. I don’t know how to get one.

Resolved! Pack code

I need help getting a pack code

Waiting for email about second phone

I have a phone via pay as you go, but I'm getting a second one. I ordered it, and I got an email saying my application is being reviewed and I'll have a response within 24 hours. It's been 2 days and nothing yet. Is this normal, and how can I track t...

Refund the balance

Hi, I’ve canceled the Pay as you go package and still have extra balance in my account. I’m wondering how can I get these money refund?

Resolved! eSIM

Where can I buy an eSIM from my iPhone 13 Pro

Data

I’ve topped up but can only use my texts and phone calls can’t use data says no connection wen I’m trying to get into my apps

Sim activation

I need to speak to someone on the phone

Rolling tariff

Hello, I have tried multiple times over the last few weeks to pay for a £15 per month rolling tariff. However the website is not accepting any payment method I am using and telling me it’s unsuccessful. I have tried many different cards and none work...

Resolved! Can call UK but cannot receive calls from the UK

Hi! I am currently using my O2 pay as you sim abroad. I can make calls to the uk, but cannot receive any from the UK. I can receive SMS fine. Anyone trying to call me from the UK hears the message: “You’ve Dailed an incorrect number please check the ...

CANNOT TOP UP

After login to my account I cannot top-up by any means and with different cards added. The message reads:We couldn’t process your payment Sorry, it’s not been possible to take your payment. Your phone has not been topped up. Please try again or use a...

O2

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