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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 45555 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 22555 Views
  • 19 replies
  • 2 kudos

Rolling plan

I paid for a £15 rolling plan and a device, both of which I picked up as a click and collect. However, when I sign in to My O2, it stays that I don't have any credit and that I need to pay the £15 again. I have a copy of my receipt. How do I fix this...

Kaia15 by • Level 1: Joiner
  • 503 Views
  • 6 replies
  • 0 kudos

Resolved! Help getting balance back

I am new to O2 how can I get my balance back when I have paid too much 

Ann1710 by • Level 1: Joiner
  • 211 Views
  • 1 replies
  • 0 kudos

Resolved! Shortcode prices !

Least Uncle Turpin wore a mask! Is it right o2 charges 15p for a 60110 shortcode text ? (My other sim didn’t allow shortcodes so o2 the only sim in town for a long while!)

Anonymous by • Not applicable
  • 693 Views
  • 8 replies
  • 0 kudos

Unlock Code

I have given my old O2 Doro 6520 (non-smart) phone away and the new owner has put an EE sim card in the phone its now asking for an NP Code, which I believe is a network unlock code. I have called O2 and asked them for the code, they told me that it ...

cdub74 by • Level 1: Joiner
  • 640 Views
  • 6 replies
  • 0 kudos

Using phone abroad with Classic PAYG

Can somebody clarify for me the following question. I have a O2 Classic PAYG sim and when I was recently in Spain I could make calls and send texts as per EU roaming but I couldn't use any data. I had roaming turned on and made sure all my phone sett...

Phil141 by • Level 1: Joiner
  • 285 Views
  • 1 replies
  • 0 kudos

You’ve cut my line off

I paid £10 for a new bundle on the 3rd November which is due for renewal on the 3rd January . A week ago you cut my line off. Why was this?

Lynette41 by • Level 1: Joiner
  • 284 Views
  • 3 replies
  • 0 kudos

Nokia 105

My daughter Nokia 105 is saying emergency calls only but has credit 

NS3 by • Level 1: Joiner
  • 175 Views
  • 1 replies
  • 0 kudos
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