Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

change of tariff

Hi,I just changed my tariff from classic pay-as-you-go to £15 data big bundle, but the confirmation states that I can start using my new tariff from 03 September 2037.Is that a wrong message or a joke?

I want to buy a phone outright

I want to buy an Honor 200 lite outright. I have a sim card

Resolved! Where has my credit gone?

I am puzzled as to why I have a zero credit balance on my phone.On 20 August I added £15 to my account making the balance £39.50. I have been on holiday in the USA for the past couple of weeks. However, I was not able to make any phone calls whilst t...

Rolling Plan - In EU, cant phone UK landline

Recently in Spain and discovered I couldn't phone UK landlines. I'd phone a number, but the call immediately cancelled, as though it never even makes a connection. Feels like something is blocking these calls. I could phone other mobile phones. I'm o...

Resolved! Will O2 replace a lost Pay as You Go SIM?

This is a hypothetical scenario that I want to protect myself from. I realise that WhatsApp and many other apps send verification via SMS before allowing you to restore backups to your account. If my device was stolen I would need a replacement SIM w...

Unlock Code for phone on another Network

I have two phones - a Huawei, that I havve been using, and an Alcatel, that I want to use.I put my SIM into the Alcatel phone and it has asked me for the Unlock Code.I assume I have to get this from whichever company supplied the phone?What informati...

Logging in

Hello, I am not able to sign in to my pay as you go account with my phone number ***********, even if I have put the correct code. It does not do anything and I would like it to work so I can view my balance, top up, renew or make any changes. [Mod e...