Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Can call UK but cannot receive calls from the UK

Hi! I am currently using my O2 pay as you sim abroad. I can make calls to the uk, but cannot receive any from the UK. I can receive SMS fine. Anyone trying to call me from the UK hears the message: “You’ve Dailed an incorrect number please check the ...

CANNOT TOP UP

After login to my account I cannot top-up by any means and with different cards added. The message reads:We couldn’t process your payment Sorry, it’s not been possible to take your payment. Your phone has not been topped up. Please try again or use a...

Resolved! call log

Can O2 provide me with the total number of calls, including missed calls, and the duration of ringing for each call made to my number from a specific number on a specific date?

Resolved! can i switch phones

hello i have the samsung galaxy z fold5 and i somthing dont get my call through and most of the apps i use alot dont fit the screen well i was wondering if there is away to switch phones without playing the early upgrade fee?