Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! How often to use my sim to keep it active

I am new to o2 I live outside the UK I need to transfer only my blocked number from giff gaff. How often do I have to use the card or top it up to keep it active all the time

Help

More info (Highlight to read)Hi there I was wondering if you could add a bundle until my payday please Hi there I was wondering if you could add a bundle until my payday please

Resolved! Top up

Hi, how can I use my £ in my current balance to top up my sim pre paid? Thanks

New customer

I’m new and I need a code to access my 02 account but I can’t access the old number I gave

Lost sim

I would like a sim replacement please

mobile phone ********

am I due a new phone [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! E Top- up Card

Hi there, Recently started using o2 PAYG in a spare phone. I have an o2 E-Top Up Card that my mum found lying around the house and she said that I can use this? Now, yes I do know that I can use debit card or buy a voucher, but how does this e-card t...

Rolling plan

Can I set my rolling plan as now, as my data is going to run out and I can’t wait until the 12th

O2 Application Sign in

For some reason i can't seem to sign into the application "Oops. My o2 isnt available to you yet. If youre new to O2, it can take up to 48 hours for your account to be ready. If its been longer than 48 hours, get in touch and we'll look into it for y...

Roaming not working

Dont no if anyone can help … been abroad few times last year and going again in 4 weeks & its phone sim not worked while abroad my phone is basically a dummy phone and sim while abroad i went into 02 shop aswell as contacted 02 who have all said i ha...

O2

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