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Promo data not reflected

aishar_01
Level 1: Joiner
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I topped up my phone with £10 on 12 Sep but never got the 20GB bonus that you advertised

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MI5
Level 94: Supreme
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@aishar_01 

Often it does not show on your data usage but will be used first before your normal tariff data.

If you're sure you haven't received it, you'll need to call O2 on 4445.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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