on 16-08-2019 11:54
Solved! Go to Solution.
on 16-08-2019 12:25
@Milena It sounds like a split port and you need to ask customer serviice to request the porting files again. Try to borrow a phone rather than use the unreliable live chat.
on 16-08-2019 12:27
@Milena We are all customers here, so there's very little we can do. You can call customer service from any phone for free or use Skype to call on 0800 032 1402. Better to talk to someone than use Live Chat.
What do you mean when you say there is no sim card? Did you move your number from another network, or from O2 Pay Monthly to Pay & Go?
on 19-08-2019 08:30
Good morning @Milena, and welcome to the community
How are you getting on with this now? If you still need some help, please give us a shout and we can get someone on our end to look into what's going on for you
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