Port transfer problem

[Paulo6675]

Wonder if I can get some help here...... I recently finished contract with EE, brought o2 PAYG sim, acquired PAC code, topped up with a £10 bolt on to activate o2 sim, put in a port transfer request Wednesday, this should of happened yesterday, old EE account is now cancelled, the old o2 number has been deleted, the new o2 sim works in phone, however I can only received calls to the phone, unable to make calls, texts or internet. My o2 account has also removed the old o2 number and has also removed my bolt on and now left with no device in the account!!

4 calls to online chat in which keep saying wait n keep trying, we can see old number deactivated, no mention or re applying my bolt on, last chat saying they are going to prioritise it but to wait another 24hours for it to resolve itself...... I heard on grapevine the port team supposedly do not work at weekends so how is it going to sort in 24hrs

many thanks in advance for any help

[Cleoriff]

@Paulo6675 

You are correct...no porting happens over the weekend. You could try and reboot your phone a few times, though if no joy, it will be Monday at the  earliest.

I will mention @EmilieT here (one of our community managers) She will be able to help, though isn't on till Monday.

[MI5]

What they mean is that it takes 24 hours for all the systems to catch up. The port has already happened so everything will update itself over the course of the day.

[EmilieT]

Good morning @Paulo6675, how are you doing today? 

It'd be great if you could come back later today to let us know how you're getting on with this - in case you need further help, we'll see what we can do on our end

to the community!

[Paulo6675]

Morning,

Still no change, in queue on phone as I type this to try and sort now as the port team should be at work...... did chat to support over phone on Saturday but they could not do anything because port team don’t work weekends.

[Paulo6675]

Took all my details again for the 5th time.......*sigh*, passing it on to port team and again could take up to 24hrs......asked them to prioritise as been without use of phone since Friday. So hopefully some time today.........

[EmilieT]

@Paulo6675 As it's already been passed on to the port team I'm not sure there's a lot more I can do, they're the best ones to help you out there. In case you're still not having any luck by the end of the day, would you please let us know and I'll chase it on your behalf?

[Paulo6675]

No worries will do.

Many thanks for help