Paid but cannot use the bundle plan

[Charlie15]

I have topped up my account for renewing the £15 bundle before expired. The O2 text stated that £15 was taken from the balance for the bundle and immediately effective till January. My account’s balance is deducted but it shows “no allowance”. So I paid but cannot get any mobile service. How can I fix the problem? Thanks.

[pgn · Accepted solution]

Nobody here has access to your account, @Charlie15 - you will need O2 to check it out, call 4445 at around 8am UK time or reach out to O2 via Social Media, links just below. Good luck!