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Pac code on new PAYG sim - no credit

Sh500
Level 2: Apprentice
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I have ported my phone number to an o2 PAYG SIM only to realise the signal in my area is extremely poor 0 to 1 bar.

The only option I can see is to move again to another provider. But o2 say I can only receive a PAC via text message. I do not want to waste £10 simply to send a message to move elsewhere.

Does anyone know why they cannot simply provide the PAC over the phone?

NB: I am able to receive texts and calls.
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Cleoriff
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Thanks again  @O2Lisa thumbsup

*The Game Is On*

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JamesWallace
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@O2Lisa has struck again and saved the day ❤️.  Now transferring back to my original provider.
I can't thank you enough for the hassle this saves me.

 

Jim 👍

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O2Lisa
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Aw you're very welcome @JamesWallace, I hope you have a lovely day smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Cleoriff
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Well done Wonderwoman @O2Lisa rofl

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O2Lisa
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Thanks @Cleoriff yahoo

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Ld_34
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I've also recently ported to a payandgo sim but discovered the signal isnt great. I've had a look at my02 but its still displaying the original o2 number (rather than the working ported in number). Looking to get my PAC code if possible ?

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Harvey_t
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O2Lisa is an absolute gem!! She sorted out my problem so quickly, thank you once again yahoo

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Jimbo88
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I have 2 numbers recently ported to o2 that I would to take back. Customer Services have been shocking are refusing to issue me a new PAC. I quoted the OFCOM rules and all I got back was attitude. Disgusting service. Can anyone help?

TIA!
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MI5
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@Jimbo88 

Updated PAC guide here Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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