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Pac code on new PAYG sim - no credit

Sh500
Level 2: Apprentice
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I have ported my phone number to an o2 PAYG SIM only to realise the signal in my area is extremely poor 0 to 1 bar.

The only option I can see is to move again to another provider. But o2 say I can only receive a PAC via text message. I do not want to waste £10 simply to send a message to move elsewhere.

Does anyone know why they cannot simply provide the PAC over the phone?

NB: I am able to receive texts and calls.
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O2Lisa
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Hi @KJ101, I've just seen you've private messaged me, I'll get back to you now smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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mshaw92
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Hi @O2Lisa I have just had a successful port in to O2 however the network around here is terrible 😞 Could you please help as I don't what to do? Thank you!

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JamesWallace
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I've also recently ported to a payngo sim but discovered I don't receive 4G at home.  I need 4G as a backup when working from home.  Unfortunately my number is not showing in myo2 and even after adding £10 of credit and I text PAC to 65075, all I get is a reply saying there has been a problem processing your request, please try again later.   I need to port back to previous provider ASAP.  Please can you help me get a PAC code?

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Cleoriff
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@O2Lisaare you able to help @JamesWallace please?

*The Game Is On*

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mshaw92
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Hi @Cleoriff would you be able to help? I don’t seem to get more than 1/2 bars which isn’t helping. I’ve had multiple people who haven’t been able to get through so I need to port out ASAP Thanks! I’ve tried requesting from the online portal but it keeps giving me errors.
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MI5
Level 94: Supreme
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@mshaw92 @JamesWallace 

It sounds like you have both just ported into O2, if so, you cannot get a PAC to port out for 30 days from the port in date.

Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Level 94: Supreme
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@mshaw92 wrote:
Hi @Cleoriff would you be able to help? I don’t seem to get more than 1/2 bars which isn’t helping. I’ve had multiple people who haven’t been able to get through so I need to port out ASAP Thanks! I’ve tried requesting from the online portal but it keeps giving me errors.

I can't help @mshaw92 as I have no idea when you ported in to O2. However if less than 30 days then you will have to wait as posted by @MI5 above.

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JamesWallace
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Thanks all for the quick replies.  I'll just bite the bullet and wait 30 days.

 

Cheers,

Jim

 

 

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O2Lisa
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Morning @mshaw92, I've just seen your private message, I've replied and hopefully we can get everything sorted for you smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 79 of 106
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O2Lisa
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Morning all, course I can @Cleoriff smiling

I'll message you privately @JamesWallace and get it sorted for you.

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 80 of 106
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