Pac code on new PAYG sim - no credit

[Sh500]

I have ported my phone number to an o2 PAYG SIM only to realise the signal in my area is extremely poor 0 to 1 bar.

The only option I can see is to move again to another provider. But o2 say I can only receive a PAC via text message. I do not want to waste £10 simply to send a message to move elsewhere.

Does anyone know why they cannot simply provide the PAC over the phone?

NB: I am able to receive texts and calls.

[O2Lisa]

Hi @KJ101, I've just seen you've private messaged me, I'll get back to you now 

[mshaw92]

Hi @O2Lisa I have just had a successful port in to O2 however the network around here is terrible 😞 Could you please help as I don't what to do? Thank you!

[JamesWallace]

I've also recently ported to a payngo sim but discovered I don't receive 4G at home.  I need 4G as a backup when working from home.  Unfortunately my number is not showing in myo2 and even after adding £10 of credit and I text PAC to 65075, all I get is a reply saying there has been a problem processing your request, please try again later.   I need to port back to previous provider ASAP.  Please can you help me get a PAC code?

[Cleoriff]

@O2Lisaare you able to help @JamesWallace please?

[mshaw92]

Hi @Cleoriff would you be able to help? I don’t seem to get more than 1/2 bars which isn’t helping. I’ve had multiple people who haven’t been able to get through so I need to port out ASAP Thanks! I’ve tried requesting from the online portal but it keeps giving me errors.

[MI5]

@mshaw92 @JamesWallace 

It sounds like you have both just ported into O2, if so, you cannot get a PAC to port out for 30 days from the port in date.

Guide: How to get your PAC [June 2021 Update] 

[Cleoriff]

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@mshaw92 wrote:
Hi @Cleoriff would you be able to help? I don’t seem to get more than 1/2 bars which isn’t helping. I’ve had multiple people who haven’t been able to get through so I need to port out ASAP Thanks! I’ve tried requesting from the online portal but it keeps giving me errors.

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I can't help @mshaw92 as I have no idea when you ported in to O2. However if less than 30 days then you will have to wait as posted by @MI5 above.

[JamesWallace]

Thanks all for the quick replies.  I'll just bite the bullet and wait 30 days.

Cheers,

Jim

[O2Lisa]

Morning @mshaw92, I've just seen your private message, I've replied and hopefully we can get everything sorted for you 

[O2Lisa]

Morning all, course I can @Cleoriff 

I'll message you privately @JamesWallace and get it sorted for you.