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Level 2: Apprentice
Posts: 5
Registered: ‎07-10-2020

Re: Pac code on new PAYG sim - no credit

I would just like to thank Daniel for his impeccable support in resolving this for me.

His level of support provided via PM far surpasses my expectations and definitely the experience I had with o2 representatives over the phone.

Much appreciated. 
Posts: 115,381
Topics: 571
Solutions: 15,780
Registered: ‎04-04-2012

Re: Pac code on new PAYG sim - no credit

Well done @O2Daniel thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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O2 Support
Posts: 65
Registered: ‎01-07-2020

Re: Pac code on new PAYG sim - no credit

@Sh500 Thank you very much, this is much appreciated! Smiley Happy

 

I am glad i could get things sorted for you.

 

All the best,

 

Danny.

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Posts: 98,480
Topics: 762
Registered: ‎14-01-2013

Re: Pac code on new PAYG sim - no credit

Just read this and although I didn't post on the thread initally, I just wanted to add my thanks to @O2Daniel. Well done and great to hear. yahoo

*The Game Is On*

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Level 1: Joiner
Posts: 3
Registered: ‎15-12-2020

Re: Pac code on new PAYG sim - no credit

Hello, I am having a similar issue at the moment and spoke to an adviser today who said it's not possible and I must top up. Am I to surmise from this thread that it is actually possible for o2 to generate a PAC code, they may just not be inclined to do so?

 

If this is the case any tips on how I can persuade them to, or can @O2Daniel maybe step in and help me too?! It seems so unfair that I need to pay £10 to obtain the code and surely against some sort of regulatory rules Smiley Sad

 

Any help very gratefully appreciated Smiley Happy

Posts: 83,853
Topics: 578
Solutions: 4,212
Registered: ‎04-01-2009

Re: Pac code on new PAYG sim - no credit

So basically you just want to take O2's number to another network for free?
Level 1: Joiner
Posts: 3
Registered: ‎15-12-2020

Re: Pac code on new PAYG sim - no credit

I’m not sure what relevance my response has but I paid for the SIM card, started the number transfer from my old network and then realised the signal in my house wasn’t great and so found a good deal on another phone with contract so ordered it as I’d like to keep my old number....I had no idea it would cause such issues.

It appears other networks are able to provide a PAC code when you have no credit so I’m not sure why o2 is any different. Especially as the message to 65075 is free.
O2 Support
Posts: 65
Registered: ‎01-07-2020

Re: Pac code on new PAYG sim - no credit

Hi @suzleconway

 

I will private message you, and we can discuss this further Smiley Happy

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Level 1: Joiner
Posts: 3
Registered: ‎15-12-2020

Re: Pac code on new PAYG sim - no credit

Thanks so much Danny for getting back to me, all sorted now ☺️
Level 1: Joiner
Posts: 3
Registered: ‎31-12-2020

Re: Pac code on new PAYG sim - no credit

Hi. I am also having the same issue that after buying a PAYG sim and porting my number to O2.

 

I have had two different responses from CS team and the hour long call today was ridiculous.

Basically i was told top up the tenner or lose the number.

 

Again, all I want is the PAC code and never had issues like this before (had this number since the 90's) I bought this sim just before. Christmas and did the transfer over the holiday.

After being told it takes 48 hours last week I still have no PAC (left this long due to new year holidays and weekend) If @O2Daniel or anyone else can help I'd much appreciate it.

 

Thanks in advance Jim.