on 26-06-2018 22:35
Classic Pay As You Go
When you join Classic Pay As You Go, you pay for what you use, as you go. The minimum top up requirement is £10.
If you don't top up, or add a Bolt On at least once in any six month period, your mobile will be disconnected and you'll lose any credit on your account. If you want to be reconnected you'll be given a new mobile number.
7. Our Rights to Bar or Disconnect Your Mobile Phone
- 7.1. If you do not carry out any chargeable activity at least once in any 6 month period your Mobile Phone will be disconnected and you will lose any remaining credits balance on your Account. If you wish to be re-connected after this time you will be given a new Mobile Phone number.
If you are keeping the handset then get a PAYG sim ...You only have to make a chargeable call (or send a chargeable text) every 6 months and top up every 999 days to keep the sim active.
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on 26-06-2018 22:43
The advice we give has been verified as correct.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 26-06-2018 22:44
The advice on the community is correct. You need to make a chargeable call or send a text once in any 6 month period and top up every 999 days. No, this isn't in the t&c's but is from an O2 source. Also, from experience, if your phone is disconnected, you should be able to get reconnected keeping your number and credit for up to six months after a sim has been disconnected by calling customer service.
on 26-06-2018 22:45
A little confusing, @Netcat.
The 3rd option, from the Community pages, is likely to be the closest to the truth...