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Pay As You Go

Level 4: Observant
Posts: 104
Registered: ‎07-05-2013
Accepted Solution

PAYG minimum use term conflict (Classic Plan 321)




https://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go says >>>>>>

Classic Pay As You Go

When you join Classic Pay As You Go, you pay for what you use, as you go. The minimum top up requirement is £10.

If you don't top up, or add a Bolt On at least once in any six month period, your mobile will be disconnected and you'll lose any credit on your account. If you want to be reconnected you'll be given a new mobile number.





7. Our Rights to Bar or Disconnect Your Mobile Phone

  • 7.1. If you do not carry out any chargeable activity at least once in any 6 month period your Mobile Phone will be disconnected and you will lose any remaining credits balance on your Account. If you wish to be re-connected after this time you will be given a new Mobile Phone number.





If you are keeping the handset then get a PAYG sim ...You only have to make a chargeable call (or send a chargeable text) every 6 months and top up every 999 days to keep the sim active.


Posts: 108,914
Topics: 561
Solutions: 14,428
Registered: ‎04-04-2012

Re: PAYG minimum use term conflict (Classic Plan 321)

That website error has been reported a number of times.
The advice we give has been verified as correct.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 81,300
Topics: 576
Solutions: 3,930
Registered: ‎04-01-2009

Re: PAYG minimum use term conflict (Classic Plan 321)

The advice on the community is correct. You need to make a chargeable call or send a text once in any 6 month period and top up every 999 days. No, this isn't in the t&c's but is from an O2 source. Also, from experience, if your phone is disconnected, you should be able to get reconnected keeping your number and credit for up to six months after a sim has been disconnected by calling customer service.

Posts: 14,803
Topics: 136
Solutions: 78
Registered: ‎11-04-2012

Re: PAYG minimum use term conflict (Classic Plan 321)

A little confusing, @Netcat.

The 3rd option, from the Community pages, is likely to be the closest to the truth... thumbsup

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