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on 01-09-2020 13:04
Am I right that the terms for Classic PAYG Tariff have changed meaning that even if you make one call in a 6 month period your number will be disconnected unless you top up or have a bolt on? In effect you are being forced to have a bolt on for a months duration as a minimum or pay £10 to top up in order to keep your number?
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on 01-09-2020 13:17
The website does state that but the actual requirement is still a call or text at least once every 6 months and a top up every 999 days.
As long as the sim is seen to be in use, it won't be disconnected.
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on 01-09-2020 13:17
The website does state that but the actual requirement is still a call or text at least once every 6 months and a top up every 999 days.
As long as the sim is seen to be in use, it won't be disconnected.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-09-2020 14:23
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on 01-09-2020 14:23
Many thanks MI5 for your reply which is appreciated as I only use the PAYG phone occasionally and which is kept in the car for emergencies.
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on 01-09-2020 15:34
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on 01-09-2020 15:34
Just text youself if you don't have any other need to text @Angevin
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on 01-09-2020 17:53
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on 01-09-2020 17:53
Some customers have reported that customer serice have told them a call is needed after each 3 month period
As far as we know that is incorrect and the active period is 6 months
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on 24-09-2020 11:51
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on 24-09-2020 11:51
As I've seen conflicting views on this question, I thought I would write an actual letter to O2 in the hope of getting a definitive answer. The reply from the O2 Correspondence Team (dated 19/09/20) says "As your usage is very limited, I would request you to please make a short chargeable call and top up at least once in 6 months to keep the sim active".
It being 5 months since my last topup and at the risk of losing my mobile number, I may just offer myself up as a sacrificial test case!
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on 24-09-2020 11:54
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on 24-09-2020 11:54

Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 24-09-2020 14:37
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on 24-09-2020 14:37
So, having too much time on my hands, I rang O2 Customer Service for another definitive view. I was told I had to make a call every month and topup every 6 months. So, I questioned this and, after the lady went away for 2-3 minutes to check, she then said there was no need to top up every 6 months, but maintained that I have to call/text every 'couple of months'.
I think I trust you, MI5, more on this!
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on 24-09-2020 14:45
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on 24-09-2020 14:45
It's from my own experience @KeithR
and also my experience with customer service
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18-10-2020 16:51 - edited 18-10-2020 16:59
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18-10-2020 16:51 - edited 18-10-2020 16:59
Angevin I use my PAYG phone exactly like you and was cut off a couple of weeks ago. I had used text 4 times in the 6 month period because I was lead to believe by customer service that they counted. When I rang them yesterday I was told text /messages do not count as they are not registered as a chargeable action. Because I had been given false info he kindy reinstated me. He did not say anything about topping up. If they dont know the rules how are we to know?

