on 26-06-2018 15:18
I have two O2 PAYG phones. Both have stopped working recently. When I log into my O2 account it says I have no products or services. When I try to get help on 0344 809022, I just get some silence, then I am disconnected. Advice please.
Solved! Go to Solution.
on 26-06-2018 15:23
Have you used both phones recently? You need to make a chargeable call or send a text once in any 6 month period.
is there no network showing at all?
Have you checked your postcode for network faults?
If they aren't showing in My O2 it sounds more like disconnection so you really need to speak to customer service to ask them why.
on 28-06-2018 10:01
Hi @Graham853, have you made any progress with your phone since you last posted? I hope you're all set, but please let us know how you're getting on with this
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?