Phones stopped working

[Graham853]

I have two O2 PAYG phones. Both have stopped working recently. When I log into my O2 account it says I have no products or services. When I try to get help on 0344 809022, I just get some silence, then I am disconnected. Advice please.

[jonsie Level 94: Supreme · Accepted solution]

Have you used both phones recently? You need to make a chargeable call or send a text once in any 6 month period.

is there no network showing at all?

Have you checked your postcode for network faults?

If they aren't showing in My O2 it sounds more like disconnection so you really need to speak to customer service to ask them why.

https://www.o2.co.uk/contactus

http://status.o2.co.uk/

[Bambino]

@Graham853 You can call customer service from any phone for free on 0800 032 1402.

[EmilieT]

Hi @Graham853, have you made any progress with your phone since you last posted? I hope you're all set, but please let us know how you're getting on with this 

[Graham853]

They are working now. I hadn't used them enough. I eventually got through to the number I mentioned, but only after about half an hour of trying and being disconnected.