on 15-04-2020 22:58
I ordered above mobile on 2nd april. The money has been taken from my credit card. I received an email the item is out of stock at the moment. So why on earth have you taken the money if it was out of stock? Im really not happy. I actually bough it for my elderly parents to stay in contact but unfortunately ive been left extremely disappointed. I understand the current situation but im sure you would have known how much stock you had before taking the payment.
Please can someone contact me regarding this. I just need the phone or a refund so I can go to another network provider if you can not fulfil the order.
Payment should not have been taken.
on 15-04-2020 22:59
You'll need to call Guide: Coronavirus Community Help and Support
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 15-04-2020 23:02
This is the way they do business, bank your money, make the interest and make YOU wait.
on 15-04-2020 23:34
This is a common ploy of O2's @Hk1. We've seen this play out hundreds, if not thousands of times over the years. We as customers can only sympathise with your plight.
I've always suspected that's what O2 is up to @jonsie. They must have a short term, high interest account that all that money goes into. I guess it must be legal, even though it's highly immoral. I personally find this practice despicable.
on 16-04-2020 10:35