Sent texts arriving as infomessage and not from my...

YJS · ‎16-04-2020

When I sent text to contacts it arrives to them as being from 'infomessage' and not from my number and they are unable to reply (sending message fails)

I have removed the SIM and restarted phone and they have removed /re added my contact details on their phone - no joy - texts from me still showing as being from infomessage on their phone.

I have a payg mobile

Any help appreciated

jonsie · ‎16-04-2020

Open message settings and look at the settings. Turn off message bulletins or message headers.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

YJS · ‎16-04-2020

Hi thanks for replying. Can't find anything like that in my phone menu - I've an Nokia 2720 Fold. (old tech I know)!

MI5 · ‎16-04-2020

@YJS

Is there a character set option?

If so, choose unicode.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

YJS · ‎16-04-2020

Where might I find that? I'm 90 so bear with me

MI5 · ‎16-04-2020

In message settings @YJS

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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