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missg
Level 1: Joiner
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I am a litle bit disapointed with O2´s costumer service this morning.

Aparently you cannot have your money back when making an honest mistake.

To be fair, there is a way but you will loose your number or it will be disconeccted.

How is this even possible?

Isn´t the costumer service there to help you sort your queries?

Well, for me it´s just a reminder that you (human beeing) can´t afford to make any mistakes when using your apps for any purpose at all...as the costumer service won´t be able to help you.

I advise everyone to top up their phones in the store, at least, if they make a mistake for sure they will be able to sort it out or invert the outcomes.

Apologies for the honesty but this is simply unbelievable.

 

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Cleoriff
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First time I have heard this @missg. Normally it involves topping up the wrong number.
However, it's system driven and unfortunately O2 won't be able to refund.

Veritas Numquam Perit

Girl in a jacket

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MI5
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Did you top up the wrong number?
Unfortunately o2 won’t refund you if this is the case.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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missg
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No. it was my own number but i´ve entered the wrong amount by mistake.

The "only" possible choice (to prevent the number beeing discconected) was to leave the money there.

Well, for me that doesn´t work on my behalf, as i have a 10 ponds big bundle.

 

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Cleoriff
Level 94: Supreme
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First time I have heard this @missg. Normally it involves topping up the wrong number.
However, it's system driven and unfortunately O2 won't be able to refund.

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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I’m guessing you did £100 then in error?
At least that covers you for the next 10 months!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

Thought top up was limited to £30 per transaction?

 

 

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jonsie
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@Anonymous wrote:

Thought top up was limited to £30 per transaction?

 

 


It is...or certainly was. You can see many threads on here about £30 fraudulent top ups.

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Cleoriff
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It is. £30 per day

*Top-up limits

  • The maximum amount you can top up your mobile with your credit/debit card is £100 every 30 days
  • There's also a £30 limit per 24 hours. If you've already topped up to this level with a credit/debit card, you'll need to use one of our other methods, like E-Top Up, cash machine or vouchers
  • If you add credit using vouchers, or in your local shop using E-Top Up, you can top up a maximum of £50 at once
  • You can add credit by voucher and E-Top Up as often as you like, and there's no limit to the amount you can top up in a given period of time

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

Veritas Numquam Perit

Girl in a jacket
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EmilieT
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Hi @missg, sorry to hear about your top-up issue. I've just checked on my end and what the guys above said is correct Unfortunately once a top-up goes through it's not possible to get a refund on it, whether the number is your own of someone else's. 

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