O2 response

[missg]

I am a litle bit disapointed with O2´s costumer service this morning.

Aparently you cannot have your money back when making an honest mistake.

To be fair, there is a way but you will loose your number or it will be disconeccted.

How is this even possible?

Isn´t the costumer service there to help you sort your queries?

Well, for me it´s just a reminder that you (human beeing) can´t afford to make any mistakes when using your apps for any purpose at all...as the costumer service won´t be able to help you.

I advise everyone to top up their phones in the store, at least, if they make a mistake for sure they will be able to sort it out or invert the outcomes.

Apologies for the honesty but this is simply unbelievable.

[MI5]

Did you top up the wrong number?
Unfortunately o2 won’t refund you if this is the case.

[missg]

No. it was my own number but i´ve entered the wrong amount by mistake.

The "only" possible choice (to prevent the number beeing discconected) was to leave the money there.

Well, for me that doesn´t work on my behalf, as i have a 10 ponds big bundle.

[Cleoriff · Accepted solution]

First time I have heard this @missg. Normally it involves topping up the wrong number.
However, it's system driven and unfortunately O2 won't be able to refund.

[MI5]

I’m guessing you did £100 then in error?
At least that covers you for the next 10 months!

[Anonymous]

Thought top up was limited to £30 per transaction?

[jonsie]

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@Anonymous wrote:

Thought top up was limited to £30 per transaction?

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It is...or certainly was. You can see many threads on here about £30 fraudulent top ups.

[Cleoriff]

It is. £30 per day

*Top-up limits

• The maximum amount you can top up your mobile with your credit/debit card is £100 every 30 days
• There's also a £30 limit per 24 hours. If you've already topped up to this level with a credit/debit card, you'll need to use one of our other methods, like E-Top Up, cash machine or vouchers
• If you add credit using vouchers, or in your local shop using E-Top Up, you can top up a maximum of £50 at once
• You can add credit by voucher and E-Top Up as often as you like, and there's no limit to the amount you can top up in a given period of time

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

[EmilieT]

Hi @missg, sorry to hear about your top-up issue. I've just checked on my end and what the guys above said is correct Unfortunately once a top-up goes through it's not possible to get a refund on it, whether the number is your own of someone else's.