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No signal SIM card

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Ilaria1981
Level 1: Joiner
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‎13-09-2022 04:15

‎13-09-2022 04:15

I have no signal on my SIM card it was working few days ago and yesterday but isn't working now I have checked the network checker it's nothing to do with that what else could it be has someone used my number as I have had few texts in past from O2 saying about phone cap etc when I am not on contract I have reported this but now I'm worried my number is being used as fraud or been disconnected for nothing I have important people who have my number who can't contact me now I do not want another number can someone please help me if I got a replacement SIM card would I be able to transfer my number that I'm using to new SIM card???

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MI5
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‎13-09-2022 07:51

‎13-09-2022 07:51

@Ilaria1981 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Ilaria1981
Level 1: Joiner
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‎13-09-2022 04:28

‎13-09-2022 04:28

Or is it because I haven't topped up for few weeks or so that they disconnected it

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MI5
Level 94: Supreme
In response to Ilaria1981
  • 150398 Posts
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Registered:

‎13-09-2022 07:51

‎13-09-2022 07:51

@Ilaria1981 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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