New sim help

[JordanH]

Bought a new sim because I wanted to change my number. Put it in and went through the sim swap process. Got service and still has my old number as registered on my phone. Says it can take 24 hours for the sim swap to happen but thought when I got service back it was done?

Will my number change on 02 as well? Because still has my old number on my account.

[MI5 · Accepted solution]

@JordanH 

All you did was swap your old sim details to a new sim.

You need to contact O2 to change your phone number Guide: How to change your mobile number 

or just use a new PAYG sim without doing the sim swap.

[JordanH]

Do I need to get a new payg sim if I’ve already done a sim swap on this one?

[MI5]

Yes you do @JordanH 

[JordanH]

Ok thank you.

So if get a new sim, I just put it in and it will change my number? Do I have to register it with o2 somehow?

[MI5]

@JordanH 

The new sim will come with a new number.

You can register it for a MyO2 account, but that is optional.

If you do, you'll get a £5 bonus credit.

[JordanH]

Ok thank you for your help, really appreciate it.

[MI5]

You're welcome