Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

PAYG Sim

I don't understand the ongoing payment options for a PAYG Sim? Say I buy the £5 credit but don't use any calls, text or data during the month, do I still have to pay another £5 for the next month, and so on....? Phil

Resolved! Unlock Device Issues

Hello, I’m trying to unlock my device for use on another network. When I first tried I got an error message say they couldn’t unlock it as it hadn’t been used on o2. When I try and resubmit the request it doesn’t work as it says I’ve already complete...

Resolved! Not received my big bundle when I topped up

Topped up and never received my big bundle

Resolved! Calls/texts costing money despite unlimited calls and texts

I topped up my account early to renew a pay and go big bundle. My balance has reduced over the past couple of days and I now have to re-top up for the bundle renewal. I have an existing bundle that should have unlimited calls and texts and I don’t us...

Resolved! Charges

I've just topped up my phone and it showed a balance of £10.13. When I went to make a text an hour or so later, the balance had dropped to £9.83. I hadn't used the phone at all in that time so is there anywhere I can see individual charges for calls ...

Topping up

O2 are not accepting new visa credit cards issued by jaja who have taken over bank if ireland and the post office. This is very frustrating as i have always used credit cards to top up.

Resolved! Changing Tariff

I have been on PAYG since I started as I rarely use my phone. However, I recently had to start using it more and was shocked at the price of calls so I decided I needed to change tariff so I get some free calls. The £5 Big Bundle seems the most appro...

Resolved! Is WiFi assist available on PAYG?

My signal at home can vary and WiFi assist makes the phone usable. Is it available on PAYG?

Resolved! Locked sim

My sim is locked and I cannot fine my PUK number

Resolved! SIM CARDS

Dear Sir / Madam, My wife and myself have been with O2 for many years now. We live in France at the moment and we have had problems with our mobile phones. We have been given new phones (WIKO Y50 's ) My question is, can you supply SIM CARD's for the...

O2

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