Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! acivating a pay as you go

hello i want to acivate a sim card number 07902848622 pay as you go card

Resolved! Classic Pay As You Go

With the Classic Pay As You Go do you have to top up every so often i.e. monthly to keep the account active and not lose any existing credit? Or do you only have to top up when you run out of credit and make sure it is used at least once every 6 mont...

Fraud: 2 x Fraudulent Mobiles in my name

Hi Anyone know how I can escalate to the Fraud team? Two mobiles were taken out with O2 in my name and address while I was out of the country last June, I got back to the UK in Oct to see Arrears and Debt Colllection letters so immediately contacted ...

Charges for texting other O2 Customers

HI, Why am i being charged for contacting other O2 customers?

Phone barred

I have tried several times to get my old contract phone unbarred and it still has no service. This was an old contract through Carphone Warehouse. I was assured that it would be on by today and to ring back if it wasn’t. I can’t get through to an act...

Resolved! Voicemail

Hi thereI can’t access my voicemails as I seem to need need a pin. I have forgotten the pin.Thank youCiara

Resolved! I have a yearly pay as you go in advance for £60 on one PAYG phone and I would like the same tariff

I'm Bob Blackman and I am 80 years old. I have a yearly pay as you go in advance for £60 on one PAYG phone and I would like the same tariff on the other, but the whole tariff thing on O2 doesn't mention this. I originally did it in the O2 shop in Far...

Free £5 credit

how come my friend got £5 free bonus credit when signed up to o2 but i didnt?

Data and Web data

I am on the £15 Big Bundle. Have just received text telling me Big Bundle data has been used up this month and they’re adding 250mb. A balance check is telling me I have 23659.4 mb of data remaining on my Big Bundle and the 250mb thats been added is ...

are calls to 4445 from US free?

are calls to 4445 from S free?

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