Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! Unable to top up first time- Foreign CC Address Unaccepted

Hi there, I am attempting to top up my O2 SIM for the first time but it is not accepting my credit card address verication details, specifically my Canadian address and post code. Therefore I am unable to top it up at

Cmoscato4 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Data bundle £15

I changed my tarrif to the £15 data bundle. When I topped up on the day my tarrif starts, o2 didn’t add my tarrif and now I have £14 left so can’t even get the £15 tariff because I don’t have £15 top up in there anymore. Trying to contact o2 is so ha...

Malik16 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! gps tracker settings

Hi. Need help setting up a teltonika fm5300 tracker. gprs session authentication type on payg.

hocky by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! £10 extra credit when you top up £10

I purchased a PAYG sim card from ebay and the seller told me, "if I top up £10, I'll get an extra £10 credit automatically added within 30 days."It arrived (it says THE CLASSIC, 3p|2p|1p and up to10% back on your top-ups).I've topped up £10I've not y...

Dr_Bones by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Classic PAYG Topup

I changed to Cassic PAYG 5 months ago. do I still have to topup at 6 months although i still have in excess of £10.00 credit or have I miss read the Ts & Cs

simpleton by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Phone can’t send pictures

My grandson has just bought a Samsung galaxy S7 edge and has pay and go on O2 ....but he can’t send and receive picture messages ...any help please ....

Valerie by Level 2: Apprentice
  • 28 replies
  • 0 kudos

Resolved! Initial top up on Big Bundle sim

Hi, I have just got a Big Bundle sim, have tried to top up online and through the phone but it’s not working. Has anyone else had this problem or know what to do?

OliB by Level 1: Joiner
  • 3 replies
  • 0 kudos

Credit card payment declined for top up

Never experienced this before. Meticulously entered the details but card payment declined. Every other retailer online and instore accepts it. How do I proceed?

Ajax by Level 1: Joiner
  • 5 replies
  • 0 kudos


I bought a phone from Bright House and I received £30 free credit. The problem is it won't let me buy a bundle, it said on the form that I put the sim card in, no need to top up and the credit is there to use. Can anyone help please

wham70 by Level 1: Joiner
  • 5 replies
  • 0 kudos