Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

iPhone 11 Pro Max

I tried many times but to reset my password I tried to callI want to unlock my phoneI’m an getting frustrated as no one can help me

Resolved! Wi Fi Calling On Samsung A15

Hello all; I have just purchased new Samsung A51s from Argos for myself (O2 PAYG) and my wife (O2 contract). I was advised before buying them that they will be able to use Wi Fi calling when we are home due to poor network signal however after settin...

Resolved! Issue with swapping numbers

I recently ordered a new phone and got a contract after being with PAYG for a few years. The phone I ordered (Samsung S20 FE) wasn't as I expected after using it for a couple of hours so I'm returning it.The issue is I'd began the process of swapping...

Resolved! Refund

I put 20 pound in for credit which was too much I have 5 pound already in there and wanted a ten pound bundle so want a refund for the remaining 15

Data connection AGAIN

Same problem, different area! This time wa2 8ez in a so called 4g area in the middle of walsall. Haven't had more than 1.5mbs (that's 1 point 5) for the last 2 weeks and today it's 700kbs.Turned off phone, reset connection settings etc.Ofcom speed ch...

Resolved! Bill for paya s you go

I have just bought a 'pay as you go' mobile. Does this cover all costs or do I have to pay for line rental as well?

Resolved! Forgot sim%20password

Can anyone help please. I can't remember my sim password, my phone is broken and the sim does not work, I have tried it in another phone, busted, so I need another sim with the same number. Any help would be appreciated.

I cant receive O2 really need my old number for my job applications

My phone keeps asking me to insert sim but it is inserted i have ordered a new sim card but it will have a new number I really need to keep my old number for jobs I have recently applied for when I have looked on thie site it tells me to have my phon...

Sim swap: what sim do I need?

Hi,So im on 02 pay as you go, I want to swap to a nano simI want to sim swap using the text service, so can I just get any of the free 02 pay as you go sims to swap to? then i can keep my number etc

Resolved! Unable to add credit to new SIM

Ordered a new PAYG SIM. Tried more than 6 times with different payment cards to add credit but fails every time. Attempted on website and app. Not a good experience for a new customer

O2

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