cancel
Showing results for 
Search instead for 
Did you mean: 

New sim help

JordanH
Level 1: Joiner
  • 7 Posts
  • 3 Topics
  • 0 Solutions
Registered:
Bought a new sim because I wanted to change my number. Put it in and went through the sim swap process. Got service and still has my old number as registered on my phone. Says it can take 24 hours for the sim swap to happen but thought when I got service back it was done?

Will my number change on 02 as well? Because still has my old number on my account.
Message 1 of 8
999 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@JordanH 

All you did was swap your old sim details to a new sim.

You need to contact O2 to change your phone number Guide: How to change your mobile number 

or just use a new PAYG sim without doing the sim swap.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 8
995 Views
7 REPLIES 7

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@JordanH 

All you did was swap your old sim details to a new sim.

You need to contact O2 to change your phone number Guide: How to change your mobile number 

or just use a new PAYG sim without doing the sim swap.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 8
996 Views

JordanH
Level 1: Joiner
  • 7 Posts
  • 3 Topics
  • 0 Solutions
Registered:
Do I need to get a new payg sim if I’ve already done a sim swap on this one?
Message 3 of 8
988 Views

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

Yes you do @JordanH 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 8
986 Views

JordanH
Level 1: Joiner
  • 7 Posts
  • 3 Topics
  • 0 Solutions
Registered:
Ok thank you.

So if get a new sim, I just put it in and it will change my number? Do I have to register it with o2 somehow?
Message 5 of 8
980 Views

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@JordanH 

The new sim will come with a new number.

You can register it for a MyO2 account, but that is optional.

If you do, you'll get a £5 bonus credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 8
974 Views

JordanH
Level 1: Joiner
  • 7 Posts
  • 3 Topics
  • 0 Solutions
Registered:
Ok thank you for your help, really appreciate it.
Message 7 of 8
965 Views

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 8
954 Views