New phone no network

[Dawn6]

Hi I bought a new phone for my mum in February it is only a basic Nokia 105 but it says she can only make emergency calls do I need to activate the sim card? How do I do this

[MI5]

@Dawn6 

You activate a payg phone by topping up the sim card Guide How to Top Up (PAYG) 

Note that first top up must be done with a voucher and you need to send a text, top up or make a call at least once every 6 months to keep it active.

If it has been disconnected through lack of use, you'll need to call O2 to reactivate it Guide: Coronavirus Community Help and Support 

[Marjo]

Hi @Dawn6 , how are you getting on today? 

It would be great to hear if you managed to get your mum's phone working ok after you last posted. Did you need any further advice with this?