Solved: Network problems

Fi84 · ‎13-09-2021

Hi my phone is driving me mental today. Im on pay as you go and the balance is fine. I can't send or receive text messages since 11am and the same with WhatsApp and Facebook messenger. I can send and receive messages on WhatsApp to one group only and to one individual. Can any one help? 2 advisors have hung up on me at O2 because they couldn't answer my questions. I've turned it on and off, taken the SIM out and checked it, switched mobile data off and on again but still nothing. The phone isnt damaged at was working fine until 11am

MI5 · ‎13-09-2021

@Fi84

Check for issues here O2 Service Status

More help here Guide: How can I sort out my network issues?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎13-09-2021

@Fi84

Check for issues here O2 Service Status

More help here Guide: How can I sort out my network issues?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Network problems

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Close account

Inheriting account/phonenumber from parent

Money taken yet phone not topped up!