Trouble with Pay as you Go

[AdrianM]

Hello,

I have contacted one of the staff in order to cancel my current contract to switch to Pay As You Go. The staff asked me if I want to keep my number and I said yes. However, a new SIM card arrived and it has a different number, while my old number is not working anymore.

I have tried contacting you via chat but I got a reply that they don't deal with Pay As You Go via chat anymore and gave me a number to call. I'm currently abroad and I tried contacting the number but without luck. I get a message that the number is blocked, please contact the call centre. I contacted the call centre and they told me that they can't do anything on their side and it's most likely o2 that is blocking the call.

Please I would like you to resolve my issue, all I want is to keep my old number and have it on Pay As You Go.

Kind Regards,

Adrian

[MI5]

@AdrianM 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[AdrianM]

Thanks for the reply but none of this work for me, as I said, I'm currently abroad and tried contacting the O2 number that has been provided to me (+48 799 626 320). I can't call them from my O2 SIM because my old SIM is not active anymore and I can't activate my new SIM outside the UK.

[Bambino]

@AdrianM The country code for the UK is +44. 

[MI5]

@AdrianM 

You need to use Skype to call as mentioned in the guide I Posted.