My mobile number is disappeared from online account and app

[Navi]

Hello everyone. I have two pay as you go numbers for several years. Never had a problem with anything until December 2022.
One of the numbers on my account on the website and in the application has started to disappear. I tried to add it several times, and each time after a few, sometimes several days it disappeared and so on and on and on. I also tried to call customer service but they say that this number is active and working properly. Why is it disappearing? Someone help me?

[madasaf1sh · Accepted solution]

@Navi 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 4445 from your o2 phone ro 0344 809 0222 from another phone, and ask them to escalate to the IT Team

[Navi]

ok, thanks for sugestions.