Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

SIM swap lost original SIM

Hi I have a SIM I didn't use a lot. It was lost. Unregistered payg. I know past top up and bolt on and method of last top up. But I can't answer the questions on last number called because it was more than 3 months ago I last used the phone (last tur...

Resolved! O2 issues

1) my phone can use 5G however it wasn’t using it even though I was near a 5G tower and the option was turned on 2) with the 14gb for £10 (double date) how long does this bundle last

Resolved! DOUBLE DATA PROBLEM

I just top up my sim card and I didn't get the double data yet, any advice?

Resolved! Problem with top-up

I attempted to top up my PAYG by £10 with a new credit card through the O2 app. A message appeared saying the transaction had failed, so I thought I'd try again in case I made an error the first time. That also said it failed. If I go into the O2 app...

Resolved! Lost SIM Card

I have lost my Pay as You Go SIM card and want to remove that product from my app.I also have a Monthly SIM only account that I wish to be the only product on my app.

Resolved! Text

Do tou still get the free texts on o2 website

Resolved! reactivation of pay as you go sim

pay as you go sim is deactivated. i would like to reactivate this as it has expired due to non-use. thank you

Resolved! Tariff

My new tariff is unchanged. I've no added costs as i've a cap on my phone yet my bill was £1.03 more this payment. Why? I'm hard of hearing and the on line conversation facility is not working. thanks.

Resolved! Tarrif change

I'm trying to switch a tarrif on PAYG but it seems difficult. To what should be very straight forward Come O2 get a grip

Resolved! balance

Registered my payg O2 sim and using it in wrist watch. my contact number registered is 0*****. cannot get O3 app . An error message message after login to O2 login correctly. Cannot check balance or usage on my sim. [Mod edit: Please do not share per...

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