Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! change phone no, ring 202

yes my messages are filling up with scams, low lifes, fed up cant block them, spoke to local branch said ring 202 and they will change my number , tried but does not ring think it is a dud!!

Resolved! My pay as you go is coming to an end

My pay as you go is ending soon I would like to continue with the plan I am on now do I need to do anything its not clear in the text you sent but I would like to stay on the same deal I am currently on

Resolved! About ky payment

Can you make sure you don't take a direct debit from ny account

Resolved! Change number

I range up to change my number on Thursday and waited over 48 hour and my numbers still not changed ( can't get throught on the phone lines are busy)

Resolved! Change tariff

HiI need to change my tariff as soon as possible please as I have no data and I urgently need it please

Resolved! Activating a new sim

Hello, I am visiting the UK for just a week adn wanted to buy a prepaid sim card to use the internet on the go while I'm here. I bought a 20GB for £15 sim card from a small store on the street. For some reason, I can't send any messages or use the in...

Resolved! topping up

whenever i go to top up, it just gets declined. even tho my card details are right and i have sufficient funds.

Resolved! £15 for 60gb big bundle

Why after i topup £15 i only get 20gb instead of 60gb can someone help me. I am a new customer

Resolved! 02 Sim

Hi i got a new PAY as U GO sim last week and everything has been great until today. My phone isn’t recognising my SIM, nothing has happened to my phone for it to be like that. I wonder if you can help me please

Resolved! Data bundle

Hi, M data finished before date, I need a new bundle now, i dont want to wait for the date

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