About NaCh

NaCh · 17-07-2023

I lost my phone last week and have reported it over the phone to customer services. Since then, I have picked up a new SIM from the O2 store and requested to have my old number transferred over to the new SIM. However, it hasn't worked and I cannot m...

NaCh · 19-07-2023

Since my last message, I've made visits to two different O2 stores and asked the advisers for help as well making another call to the customer service line which took another hour on the phone as well. In both of my visits to the O2 stores, the in-st...

NaCh · 17-07-2023

I've mentioned the possible account bar and I've had conflicting messages from different advisers who either can't see the bar or say that I need to be transferred over to the repairs team. Annoyingly, when I was supposed to be transferred over to th...

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Replacement SIM for lost phone/SIM does not work

Re: Replacement SIM for lost phone/SIM does not work

Re: Replacement SIM for lost phone/SIM does not work