Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52834 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26729 Views
  • 19 replies
  • 2 kudos

Resolved! Auto-Top-up stopped working

Auto-top-up on my account stopped working about a month ago. I reset it more than once but the details disappear from the Auto-top-up settings page. Why?

GeoffIC by Level 1: Joiner
  • 675 Views
  • 1 replies
  • 0 kudos

Resolved! SIM card

Hello peeps can any body help on here I’ve got a pay as you go sim that I put in a smart camera so I can see what goes on at the yard where horses am from my phone etc but when I come to top it up for the data etc I need to phone 4444 and put £’s etc...

Savo05 by Level 1: Joiner
  • 389 Views
  • 1 replies
  • 0 kudos

Resolved! Rolling plan doesn't work

I tried to add the rolling plan but when asked for payment it doesn't accept my card. I manager only to top up my balance,but then don't know how to switch to a rolling plan.

MagdaK by Level 1: Joiner
  • 1618 Views
  • 5 replies
  • 0 kudos

Resolved! PUK code

Where do I get a PUK code to unlock my phone?

Lecky by Level 1: Joiner
  • 1435 Views
  • 5 replies
  • 0 kudos

Resolved! New phone

Today my daughter bought a new phone at the o2 store. the seller with the phone also sold a sim card which we didn't need and which cost us exstra £10. when I said we don't really need it, the seller says he must sell it together with the phone.when ...

Virginija by Level 1: Joiner
  • 749 Views
  • 2 replies
  • 0 kudos

Resolved! Free £10 credit. It looks like the offer isn’t for me?

Hello just topped up and text 21500 FREE10 and recieved a text saying the offer isn’t for me? I’ve still got the o2 packaging what says I’ll recieve £10? it expires in 4 days the offer? Can anyone help?

Resolved! No coverage

No coverage in BB5 4JT postcode area,anyone know when this is likely to be sorted out?

Scorp_62 by Level 1: Joiner
  • 455 Views
  • 1 replies
  • 0 kudos

Double Data

Hi everyone, How can I get the double data promotion, please? Thanks for your help!

George21 by Level 1: Joiner
  • 1494 Views
  • 5 replies
  • 0 kudos

Resolved! Change of tariff

Hi, I would like to change tariff on my rolling plan. But it shows only error messages after attempts. Tried website, o2app, computer, all the same. Can you help?

Pvv by Level 1: Joiner
  • 916 Views
  • 1 replies
  • 0 kudos

Resolved! Double data

Double data is not Working. It’s still showing only 7gb when I log in to My o2. I’ve texted “Double” 4 times and nothing happens…