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My PAYG phone needs to be reactivated

RichardofEpsom
Level 1: Joiner
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on ‎09-04-2020 10:33

on ‎09-04-2020 10:33

Good Morning,

 

I have not used my second phone for over one year. It contains a PAYG SIM card which has now run out of money.

 

How can I reactivate my phone please without speaking to the O2 call centre? I have tried to ring them but can never get through.

 

Once the phone is reactivated, I will be able to top up the SIM card and use the phone.

 

Help please. Regards,  Richard.

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MI5
Level 94: Supreme
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on ‎09-04-2020 11:07

on ‎09-04-2020 11:07

@RichardofEpsom 

You need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
In response to MI5
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on ‎09-04-2020 11:09

on ‎09-04-2020 11:09

Calling is the only contact now, sorry

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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