on 28-06-2023 14:05
Hi, bought a new phone with a £10 top up put new SIM in phone and it obviously took the credit then I swapped new number for old number now saying no balance. Why?
on 28-06-2023 14:08
Credit is exchanged for allowances https://www.o2.co.uk/help/pay-as-you-go/big-bundles
on 28-06-2023 14:12
on 28-06-2023 14:12
It's saying I need to top up, won't allow me to phone or text, it was only bought on Saturday.
on 28-06-2023 15:39
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks