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Posts: 71,460
Topics: 677
Registered: ‎14-01-2013

Re: Keeping my number from shutting down


@jonsie wrote:

 

Btw. The unread post issue is getting much more prevalent now......can you report that again @Marjo?


Totally agree @jonsie

Unread posts keep showing when they have been read multiple times. Time consuming and so annoying!!

*The Game Is On*


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Community Manager
Posts: 5,632
Registered: ‎23-07-2014

Re: Keeping my number from shutting down

[ Edited ]

Hi guys,

 

Just double checked this - according to our PAYG team, to keep the number active:

  • Account needs to be topped up at least every 999 days
  • At least once every 6 months customer needs to make a chargeable call or send a chargeable message

We'll pass on the feedback around the website to be looked at. 

Additionally, we're discussing the unread posts issue still with the platform provider. Yes there's an earlier topic somewhere in Discussions & Feedback where you guys were collecting website/forum problems in case you can find it so we can keep that discussion in one place. Happy for you to open a "fresh" one too if you'd like and we can keep an eye on it and update you when we have info. & Thanks for the screenshot! Smiley Happy

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Posts: 87,556
Topics: 530
Solutions: 11,115
Registered: ‎04-04-2012

Re: Keeping my number from shutting down

As we knew and said Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,460
Topics: 677
Registered: ‎14-01-2013

Re: Keeping my number from shutting down

@Marjo

Thanks for the clarification (again)

If you could ask 'the team' to change this part of the website where it says this, I would be very grateful.

No mention at all about making a chargeable call every 6 months or topping up every 999 days.

Classic payg.PNG

 

https://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go

*The Game Is On*


Level 1: Joiner
Posts: 9
Registered: ‎12-01-2013

Re: Keeping my number from shutting down

Thank you for all the replies. 

 

I have now also found this on o2 terms and conditions https://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read

 

Our Rights to Bar or Disconnect Your Mobile Phone

  • 7.1. If you do not carry out any chargeable activity at least once in any 6 month period your Mobile Phone will be disconnected and you will lose any remaining credits balance on your Account. If you wish to be re-connected after this time you will be given a new Mobile Phone number.

 

No mention of bolt on or 999 days. 

Posts: 87,556
Topics: 530
Solutions: 11,115
Registered: ‎04-04-2012

Re: Keeping my number from shutting down

Bolt on not required but the top up at least every 999 days is.
As said earlier, ignore what the website says.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,460
Topics: 677
Registered: ‎14-01-2013

Re: Keeping my number from shutting down

@Mint1955The correct answer was given by our community manager @Marjo who had it confirmed yesterday

https://community.o2.co.uk/t5/Pay-As-You-Go/Keeping-my-number-from-shutting-down/m-p/1180533/highlig...

 

Hi guys,

 

Just double checked this - according to our PAYG team, to keep the number active:

  • Account needs to be topped up at least every 999 days
  • At least once every 6 months customer needs to make a chargeable call or send a chargeable message

 

It's annoying and confusing that the website is showing wrong information. We have asked for it to be changed. Smiley Wink

*The Game Is On*


Posts: 87,556
Topics: 530
Solutions: 11,115
Registered: ‎04-04-2012

Re: Keeping my number from shutting down


@Cleoriff wrote:

@Mint1955The correct answer was given by our community manager @Marjo who had it confirmed yesterday


.....and by others before that Smiley Tongue

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,460
Topics: 677
Registered: ‎14-01-2013

Re: Keeping my number from shutting down

Yes...but we were looking for clarification again. We all knew what it was, until I looked at the website and it said something completely different.

As @Mint1955 was already confused , we added to it.

I just wish for once O2 would spend some time updating their website!!

*The Game Is On*


Posts: 87,556
Topics: 530
Solutions: 11,115
Registered: ‎04-04-2012

Re: Keeping my number from shutting down

Amen to that !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)