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Re: Keeping my number from shutting down
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on ‎10-12-2018 14:56
Re: Keeping my number from shutting down
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‎10-12-2018 16:35 - edited ‎10-12-2018 16:36
Hi guys,
Just double checked this - according to our PAYG team, to keep the number active:
- Account needs to be topped up at least every 999 days
- At least once every 6 months customer needs to make a chargeable call or send a chargeable message
We'll pass on the feedback around the website to be looked at.
Additionally, we're discussing the unread posts issue still with the platform provider. Yes there's an earlier topic somewhere in Discussions & Feedback where you guys were collecting website/forum problems in case you can find it so we can keep that discussion in one place. Happy for you to open a "fresh" one too if you'd like and we can keep an eye on it and update you when we have info. & Thanks for the screenshot!
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Re: Keeping my number from shutting down
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on ‎10-12-2018 18:01

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)


Re: Keeping my number from shutting down
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on ‎10-12-2018 18:34
Thanks for the clarification (again)
If you could ask 'the team' to change this part of the website where it says this, I would be very grateful.
No mention at all about making a chargeable call every 6 months or topping up every 999 days.
https://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go
Re: Keeping my number from shutting down
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on ‎11-12-2018 07:44
Thank you for all the replies.
I have now also found this on o2 terms and conditions https://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read
Our Rights to Bar or Disconnect Your Mobile Phone
- 7.1. If you do not carry out any chargeable activity at least once in any 6 month period your Mobile Phone will be disconnected and you will lose any remaining credits balance on your Account. If you wish to be re-connected after this time you will be given a new Mobile Phone number.
No mention of bolt on or 999 days.
Re: Keeping my number from shutting down
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on ‎11-12-2018 07:49
As said earlier, ignore what the website says.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)



Re: Keeping my number from shutting down
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on ‎11-12-2018 08:12
@Mint1955The correct answer was given by our community manager @Marjo who had it confirmed yesterday
Hi guys,
Just double checked this - according to our PAYG team, to keep the number active:
- Account needs to be topped up at least every 999 days
- At least once every 6 months customer needs to make a chargeable call or send a chargeable message
It's annoying and confusing that the website is showing wrong information. We have asked for it to be changed.
Re: Keeping my number from shutting down
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on ‎11-12-2018 08:49
@Cleoriff wrote:@Mint1955The correct answer was given by our community manager @Marjo who had it confirmed yesterday
.....and by others before that
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)


Re: Keeping my number from shutting down
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on ‎11-12-2018 09:08
Yes...but we were looking for clarification again. We all knew what it was, until I looked at the website and it said something completely different.
As @Mint1955 was already confused , we added to it.
I just wish for once O2 would spend some time updating their website!!
Re: Keeping my number from shutting down
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on ‎11-12-2018 09:22
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)


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