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Level 1: Joiner
Posts: 9
Registered: ‎12-01-2013
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Keeping my number from shutting down

I have a pay as you go basic sim and don’t use it much but I really do need to keep this number active.

is there a time limit in which I have to top up to keep it active or before it gets automatically stopped etc

 

 

Level 2: Apprentice
Posts: 8
Registered: ‎05-11-2016

Re: Keeping my number from shutting down

Hey @Mint1955, I just found this detail on o2, hope it helps! Smiley Happy

When you join Classic Pay As You Go, you pay for what you use, as you go. The minimum top up requirement is £10.

If you don't top up, or add a Bolt On at least once in any six month period, your mobile will be disconnected and you'll lose any credit on your account. If you want to be reconnected you'll be given a new mobile number.
Level 41: Prodigal
Posts: 3,842
Registered: ‎26-03-2014

Re: Keeping my number from shutting down

You will need to make a chargeable action (send a message or make a call) once every 6 months.
You will also need to top up at least every 999 days.
As long as you do those you will keep the number active.
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Level 1: Joiner
Posts: 9
Registered: ‎12-01-2013

Re: Keeping my number from shutting down

Two different answers! I could make a text or call every six months and up to now have topped up since I went basic sim only but worried now which I should be doing as I really don’t want to lose this number.

Posts: 72,644
Topics: 684
Registered: ‎14-01-2013

Re: Keeping my number from shutting down

Hi @Mint1955

 

This is the official information for the Classic PAYG

 

"If you don't top up, or add a Bolt On at least once in any six month period, your mobile will be disconnected and you'll lose any credit on your account. If you want to be reconnected you'll be given a new mobile number."

 

https://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go

 

Hope this helps wink

*The Game Is On*


Posts: 88,159
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: Keeping my number from shutting down

[ Edited ]

Forget the official advice as it's wrong!
There is no need to top up every 6 months as long as you have made a call or sent a text from your credit, the SIM will stay active.
I've got a 321 SIM in a phone that was last topped up in 2016 but I just text every 5 months and it's fine.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,644
Topics: 684
Registered: ‎14-01-2013

Re: Keeping my number from shutting down


@MI5 wrote:

Forget the official advice as it's wrong!
There is no need to top up every 6 months as long as you have made a call or sent a text from your credit, the SIM will stay active.
I've got a 321 SIM in a phone that was last topped up in 2016 but I just text every 5 months and it's fine.


Oh hark at you!! You better go and get the official advice changed then!!

On second thoughts I'll get admin to check it out.

@Marjo@Martin-O2@EmilieT

 

Could you please check the correct procedure for keeping a PAYG sim active.

(For years we have said make a chargeable call or text every 6 months and top up every 999 days. ...now there appears to be difference of opinion as to whether it's one or the other or both)

Thanks.

*The Game Is On*


Posts: 88,159
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: Keeping my number from shutting down

I’m saying you don’t have to top up every 6 months, just make a chargeable call or text.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,644
Topics: 684
Registered: ‎14-01-2013

Re: Keeping my number from shutting down


@MI5 wrote:
I’m saying you don’t have to top up every 6 months, just make a chargeable call or text.

I know what you are saying Rich and I'm saying it's damn confusing. I sourced that link this morning and thought 'Strange....but there you go'....

 

If the website is wrong it needs changing....

*The Game Is On*


Posts: 88,159
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: Keeping my number from shutting down

Agreed Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)