Solved: £4.50 missing from PAYG credit

GeorgeS · ‎11-12-2018

Hi, I hope someone can help me with this. I had £4.90 and today I have discovered I only have 40p left. I have checked all the usual, such as: I haven't exceeded my bundle limits or that I haven't recieved any messages for any subscriptions, nor have I signed up to any subscriptions. If anyone has any thoughts, please let me know!

Thanks.

Cleoriff · ‎11-12-2018

@GeorgeS

It does sound as if you have been victim of a premium rate scam £4.50 is the usual charge. You may have inadvertantly clicked on a link. Help here

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

and here https://payforitsucks.co.uk/

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎11-12-2018

@GeorgeS

It does sound as if you have been victim of a premium rate scam £4.50 is the usual charge. You may have inadvertantly clicked on a link. Help here

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

and here https://payforitsucks.co.uk/

Veritas Numquam Perit

MI5 · ‎11-12-2018

@GeorgeS

If you call customer services on 4445 they will confirm for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

£4.50 missing from PAYG credit

Hello

999 days

Change account name to another

Activate mms service

WiFi calling