Keep existing number on new PAYG phone

Green_Man · ‎22-11-2018

Hi my old phone has stopped working and I have ordered a replacement. My old sim was a micro sim and new phone has nano sim - how do I keep my old number. Cannot get old phone to turn on to do Sim swap 😞

Any help would be greatly appreciated. Thanks

Cleoriff · ‎22-11-2018

Hi @Green_Man

Info here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

If you have any further problems then please contact customer services on 4445

Veritas Numquam Perit

MI5 · ‎22-11-2018

Pop into your local o2 shop and they will swap sim for free for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎23-11-2018

Hi @Green_Man, I hope the suggestions above help you get this sorted but please do let us know if there's anything else the Community coudl help you with

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