cancel
Showing results for 
Search instead for 
Did you mean: 

How to call customer services 4445 from abroad

Classicus
Level 2: Apprentice
  • 18 Posts
  • 3 Topics
  • 0 Solutions
Registered:

Hi, I'm new to O2.   I've got a sim card and topped up with £10. 
I am abroad, when I try to dial 4445 or +444445 I get the local service provider recorded message stating something like "you call cannot be completed as dialled".

What am I doing wrong?  I really need to speak to "Customer Services" to understand more about the Pay As You Go , and whether I can get a better deal.

Please help!

Message 1 of 13
231 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 122226 Posts
  • 609 Topics
  • 18981 Solutions
Registered:

@Classicus 

Calling 4445 from abroad is not possible.

Calling  +44 7860 980 202 (free) is possible and is just the same as if you were calling 4445 in the UK, so I don't understand what you mean by not wanting to make a call?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 9 of 13
165 Views
12 REPLIES 12

MI5
Level 94: Supreme
  • 122226 Posts
  • 609 Topics
  • 18981 Solutions
Registered:

@Classicus 

Number to call from abroad in this link https://www.o2.co.uk/contactus

You can also ask us your question?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 13
187 Views

Classicus
Level 2: Apprentice
  • 18 Posts
  • 3 Topics
  • 0 Solutions
Registered:

MI5L Thank you so much for your quick reply.  But I couldn't find "the numbers" on that page!  Could you please guide me as to where the numbers are mentioned. 

I have several questions as I am acomplete NOVICE.  But I'd like to sort out calling 4445 first.

 

Message 3 of 13
183 Views

MI5
Level 94: Supreme
  • 122226 Posts
  • 609 Topics
  • 18981 Solutions
Registered:

@Classicus 

Customer Service Number Charges

From your O2 mobile4445Free
From a landline0344 8090222Standard UK rate
From abroad+44 7860 980 202Free†
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 13
179 Views

Classicus
Level 2: Apprentice
  • 18 Posts
  • 3 Topics
  • 0 Solutions
Registered:

MI5:  Thank you.  It says "From your O2 mobile : 4445".  When I call 4445 I get the option displayed on my mobile saying this +444445.  Whe I click CALL, I get the local service provide message "you call cannot be completed as dialled".

I wonder if being abroad, I need to add something else, like the * or #    .. or something?

Message 5 of 13
175 Views

Classicus
Level 2: Apprentice
  • 18 Posts
  • 3 Topics
  • 0 Solutions
Registered:

I remember reading on O2 website that in some countries you need to add some characters to the number, something like * and #, but I cannot remember exactly what to and how to add them.

Message 6 of 13
171 Views

MI5
Level 94: Supreme
  • 122226 Posts
  • 609 Topics
  • 18981 Solutions
Registered:

@Classicus 

You need to use the "from abroad" number as in the post above.

+44 7860 980 202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 13
170 Views

Classicus
Level 2: Apprentice
  • 18 Posts
  • 3 Topics
  • 0 Solutions
Registered:

But  I don't want to make a phone call.  I really need to phone 4445 (not +44 7860 980 202).

I think I founf the cause of the problem.  It is probably "a network problem".   The device scans for available networks and finds only the local one - NOT O2 network.  Whe I dial 4445, the local provider then responds with the message "your call cannot be completed as dialled".

I will try to look for a solution assuming that it is a O2 network problem.

In the meantime, I will ask the questions I have in a new post.  

Many thanks MI5 for your input.

Message 8 of 13
168 Views

MI5
Level 94: Supreme
  • 122226 Posts
  • 609 Topics
  • 18981 Solutions
Registered:

@Classicus 

Calling 4445 from abroad is not possible.

Calling  +44 7860 980 202 (free) is possible and is just the same as if you were calling 4445 in the UK, so I don't understand what you mean by not wanting to make a call?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 9 of 13
166 Views

Classicus
Level 2: Apprentice
  • 18 Posts
  • 3 Topics
  • 0 Solutions
Registered:

Thank you for this information.  I thought calling +44 7860 980 202 from abroad is not free. 

Message 10 of 13
153 Views