How do I close PAYG account as Mum died any advice

[Skeggsy]

Mum passed away so want to close her PAYG account and donate her phone to charity - any ideas on how to do this appreciated

[MI5 · Accepted solution]

@Skeggsy 

Sorry for your loss.

If she had auto top up enabled, you need to cancel this either with O2 or in her MyO2.

Then chuck the sim away and it will deactivate after 6 months.

Factory reset the phone and you can then give it away.

[Bambino]

@Skeggsy Sorry to hear of your loss. You can use the number below to contact O2:

Bereavement Team Tel : 0800 0901 820

(Mon - Fri, 8am - 4.30pm excluding Bank Holidays)

[Skeggsy]

Thanks so much for your help have taken the steps in your email

[MI5]

You're welcome @Skeggsy