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How do I access live chat??

NatalieN3
Level 1: Joiner
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on ‎09-07-2020 13:02

on ‎09-07-2020 13:02

I converted my O2 rewards to airtime credit which has now disapeared despite not making any calls, texts and turning off mobile data, i need to speak to someone about this, how do i access the live chat?? or just get in contact with anyone from O2 at all?? There seems to be no way of doing it, even downloaded the app but it sends you back to the main site and then back in a circle.

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MI5
Level 94: Supreme
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on ‎09-07-2020 13:12

on ‎09-07-2020 13:12

@NatalieN3 

All contact numbers here Guide: Coronavirus Community Help and Support and here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎09-07-2020 13:36

on ‎09-07-2020 13:36

@NatalieN3 Try 0800 977 7337 first. Use the Lost/Stolen or Fraud option if you have to, to get through.

I DO NOT WORK FOR O2



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