Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Misleading offers

So I ordered a sim card £10 big bundle offer with 15GB a few days ago, top up yesterday, and it only gave me 3GB.The other offer was the top up £10 get £10 free credit. I texted FREE10 to 21500. The text comes back and says "It looks like this offer ...

BALANCE TEXT MESSAGES

Everytime I send a message I get a message back giving my balance. How can I stop it?

Extra data not applied

Hello, I bought a big bundle for my new sim yesterday but I haven't received the extra data advertised. I did send 5XDATA to 2424 yesterday but got no response.

Resolved! Smart watch

Hi guys. Can you help me with a manual set up on a smart watch I'm doing something wrong, only a cheap 2g. I'm faced withAccount name-Apn-Username-Password-Auth. Type- (normal or secure)(Advanced setting)Homepage-Connection type- (http or wap)Use pro...

Resolved! problems topping up

Been trying for weeks to top up my pay as you go. Keep getting the message that my payment can't be processed and I should contact my bank. But I've tried several different cards including other people's so the problem isn't with the bank. Totally st...

'Sim not provisioned'

hi I bought a new s20 plus I set it up like I have done with previous Samsung phones. Put the sim in didn't expect it to work instantly but then after switching on and off repeatedly and waiting for 24hrs my phone says the same.I have tried to text '...

Resolved! Using my Top-up for shopping

Hi EveryoneI was wondering if I can use my O2 top-up credit for shopping. For example, is there an app that could help me to use my credit for shopping from stores?Honestly, I’ve got so much credit barely using the phone and I don’t know how I can ca...

Resolved! Replacing old PAYG phone, how retain number?

I am in the throes of replacing my ageing iPhone 4 with an iPhone SE. I use very little or no data and have a Big Bundle on the old phone. I am not buying the phone from O2 but wish to put a new Big Bundle on it - how do I keep my old mobile number o...

PAYG Bolt Ons: Landlines 100 & Snack 100 Mins difference

Hello,I am wanting to ring mobiles (any network) and landline numbers generally 07, 01, maybe 08. I have read the terms and conditions of these Snack 100 (£3/mnth) & Landlines 100(£5/mnth) but they dont seem to offer more for the more you pay? T&C fr...

Data before anniversary date

I’ve ran out of data and can’t top up my PAYG until 4th June to get my bundle. I need data only until then... how do I get this without tying myself into something... I’m going out tomorrow and will need data

O2

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