This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

How can you change a £10 top up to a bundle as I wanted to continue my Bolton but got £10 credit in

Go to solution
Tonyblakey
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎01-11-2022 12:35

on ‎01-11-2022 12:35

I accidentally put credit on my phone instead of my monthly bill is there a way I can change it over to my monthly bolton

Message 1 of 7
2,068 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151723 Posts
  • 650 Topics
  • 28841 Solutions
Registered:

on ‎01-11-2022 13:41

on ‎01-11-2022 13:41

@Tonyblakey 

Your credit is taken on your anniversary date to renew your bundle.

It won't renew until then.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 3 of 7
2,059 Views
0 Kudos
6 REPLIES 6

Go to solution
jonsie
Level 94: Supreme
  • 95601 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎01-11-2022 12:59

on ‎01-11-2022 12:59

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 7
2,064 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
  • 151723 Posts
  • 650 Topics
  • 28841 Solutions
Registered:

on ‎01-11-2022 13:41

on ‎01-11-2022 13:41

@Tonyblakey 

Your credit is taken on your anniversary date to renew your bundle.

It won't renew until then.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 7
2,060 Views
0 Kudos

Go to solution
Tonyblakey
Level 1: Joiner
In response to jonsie
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎02-11-2022 11:23

on ‎02-11-2022 11:23

Thankyou for your reply x

Message 4 of 7
2,010 Views
0 Kudos

Go to solution
Tonyblakey
Level 1: Joiner
In response to MI5
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎02-11-2022 11:26

on ‎02-11-2022 11:26

Thankyou for your reply  x

Message 5 of 7
2,008 Views
0 Kudos

Go to solution
Frank1952
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎24-09-2023 04:13

on ‎24-09-2023 04:13

I have done the same.

Message 6 of 7
1,060 Views
0 Kudos

Go to solution
Oxonian
Level 37: Blazing a Trail
In response to Frank1952
  • 11164 Posts
  • 286 Topics
  • 33 Solutions
Registered:

on ‎24-09-2023 21:47

on ‎24-09-2023 21:47

@Frank1952 

 

It looks like @MI5 has given the link above :-

 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Message 7 of 7
1,017 Views
0 Kudos
Top Kudoed Authors
View All
Top