Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Switch has lost my number

Hey!I switched from Vodafone to o2 last week and on the day my o2 sim went off but o2 one never came on. I have been on the phone every day and been in store and they just keep filling out new pac forms which don’t work. My number is very important a...

Resolved! Rolling Plan

Hi, I got an O2 sim and set up a rolling plan on 24th July, all working OK and can see it on MyO2. Just received a text to say it is ending on 24th August and I'll be switched to PAYG standard tariff. Checked MyO2 and it says I am on the rolling plan...

Resolved! Moving overseas for a year or two, there is no information on the O2 website about this

Hi all I'm moving to Australia for a year or maybe 2 years. I won't come back to the UK during that time. However I really want to keep my current UK number for when I return (I've used it for most of my life, 100s of people know that is my number, a...

Resolved! Lost my number after switching to O2

Hey, last week I made the switch from giffgaff to o2 (payg, rolling monthly). I entered my PAC code on the o2 website to bring my original number to o2. On Friday morning the switch was partial, so I lost the service in giffgaff (expected), but my or...

Resolved! How do I find out when I last topped up my payg

How do I find out when I last topped up my payg classic

Resolved! No internet

I subscribed to a one off month internet. I'm not getting any signal?

O2 declined my card payment for upgrading a PAYG rolling plan

O2 declined my credit card payment many times for upgrading to a PAYG rolling plan. Try all cards I have, none of them work. Call customer service and say that my credit score is too low. When I check with Experian, my credit score in fact is “GOOD” ...

Resolved! Pac code

I'd like to get the pac code for one of my accounts

Resolved! Extra sim-only deal

I have an existing 36 month contract that I want to retain, but I also want to get an additional, separate Pay As You Go sim only deal with a new number, so i can arrange a phone for my child. If I order a PAYG sim from the Shop, will this mean I get...

New order

I placed an order on 9.06.23 and this has gone through. Why I am I being notified again of this as a new order on 3.08.23

O2

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