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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 51385 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 25971 Views
  • 19 replies
  • 2 kudos

Resolved! Switching tariff

Hi, I want to switch from my £10 rolling plan to a £30 rolling plan as I will need a lot more mobile data for this month, but the payment keeps failing even though there is enough money in the account and also I verified the transaction through the a...

Ruveen by • Level 1: Joiner
  • 751 Views
  • 4 replies
  • 0 kudos

Bill

 I don't have a subscription in the o2 network and I got a bill to pay

Resolved! First time top up

First time top up £10. Not used phone yet it says balance £5. Where is my other £5 gone.

Amogill by • Level 1: Joiner
  • 410 Views
  • 1 replies
  • 0 kudos

"Your Country" legacy tarif with 4G

I am on a legacy "Your Country" tarif because it suits my needs. Recently, I saw in the news that 3G network is being phased out. I normally use 3G. However, recently (withing last year and a half) I started noticing problems with my 3G coverage and ...

DTimon by • Level 1: Joiner
  • 689 Views
  • 4 replies
  • 0 kudos

Resolved! My O2 App

I have new PAYG sim and have tried to register it on the My O2 App. Despite entering the code that arrives by Text, it consistently gives me a "time out" failure.

Chrisb3 by • Level 2: Apprentice
  • 670 Views
  • 2 replies
  • 0 kudos

Resolved! Sim

How can i change my new number back to my old number please when I've lost old sim card

need new sim

i need a new sim because i didn't see i was leaving virgin 

iestyn500 by • Level 1: Joiner
  • 356 Views
  • 2 replies
  • 0 kudos

Resolved! My Phone Number Has Disappeared From My Account and I Can't Re-Add the Service

My phone number has disappeared from my O2 account, and I've tried re-adding it but I'm just getting an error every time. I have a rolling monthly contract with O2 so would really like to get this resolved quickly. Any suggestions or advice would be ...

Resolved! International data

Are there bolt ons or a bundle that allows me to use data in Europe on my PAYG?

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