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Samanchor · ‎30-08-2020

Hi I got a text saying to download my o2 app and I'd receive £5.00 free credit that would automatically be added why haven't they paid it?

MI5 · ‎30-08-2020

@Samanchor

Credit will be added in 5 to 7 days but you also need to top up your sim Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎30-08-2020

@Samanchor

Credit will be added in 5 to 7 days but you also need to top up your sim Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Samanchor · ‎30-08-2020

It said automatically so I was assuming that it would be there within minutes, thank you for replying thou 😉

MI5 · ‎30-08-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Skmoice · ‎20-09-2020

Hi there. I’ve got this text as well and I already had the app but can’t seem to get the £5 added

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Five pound credit free

Question about top up allowance

Tarriff Change

Top up

Holiday in Philippines

I want to change my rolling plan to pay as you go