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AnonLon
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on ‎21-09-2020 15:17 - last edited on ‎21-09-2020 18:02 by Moderator

on ‎21-09-2020 15:17 - last edited on ‎21-09-2020 18:02 by Moderator

Bought a new sim for different phone - 

 

Tried adding the sim as a pay-as-you-go device on MyO2 account - followed steps and added new number but didn't get a message on the device. Guessing because it isn't linked up to cellular yet. Activation instructions are not clear at all. What should I do to activate? 

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MI5
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on ‎21-09-2020 15:24

on ‎21-09-2020 15:24

@AnonLon 

You just need to topup a PAYG sim to activate it Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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AnonLon
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on ‎21-09-2020 17:29

on ‎21-09-2020 17:29

Tried dialling 4444 before posting here and it said 'call failed', couldn't connect. 

 

Also tried registering the device with O2 (link you sent said to register with O2 before topping up) - tried and failed. ("You must register the card with O2 first.")

 

The expiry date was 07/2020. Is that a problem for activating sim?

 

I'd rather top up online via my O2 account - how can I add the sim to this account assuming it'll work despite being past expiration? 

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MI5
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on ‎21-09-2020 17:56

on ‎21-09-2020 17:56

@AnonLon wrote:

 

The expiry date was 07/2020. Is that a problem for activating sim?

Yes, you need a new sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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